All goods sold are non-returnable and non-refundable for any change of mind, incorrect model selection, or preference-based reasons.
Professional AV and media equipment are non-returnable once opened or used, as they can no longer be sold as new.
If a product is defective or dead-on-arrival (DOA), customers must report the issue within 7 days of receiving the item. An inspection will be carried out, and where verified, the product will be repaired or replaced according to the manufacturer's warranty terms.
If the wrong item was supplied due to our error, we will arrange a replacement at our cost.
In cases where an exchange is allowed at our discretion, the following applies:
A restocking fee of 15% – 30% will be charged based on product condition and packaging status.
Goods must be unused, unopened, and in resellable condition.
All shipping charges for returns and new shipments must be paid by the customer.
An administrative charge of RM100 or SGD75 applies per exchange request.
Items damaged due to misuse, mishandling, incorrect installation, or unauthorized repair/modification are not eligible for return or exchange.
By purchasing from us, customers agree to these terms as part of our standard sales policy.
