| SUPPORT CONTACT POINT |
| Webform |
Yes |
| Vizrt Community Portal |
Yes |
| SUPPORT CONTACT |
| 24/7 Portal |
Yes* |
| 24/7 Live Chat |
Yes* |
| SUPPORT COMMITMENTS |
| Response Time (Crtical) |
<4 Hours* |
| Response Time (High) |
<8 Hours* |
| Response Time (Normal) |
<24 Hours* |
| SUPPORT & MAINTENANCE |
| Licensing & Software Updates |
Yes |
| Viz University |
Yes |
| Remote System Support |
Yes |
| Submit Feature Ideas |
Yes |
| GLOBAL SUPPORT KNOWLEDGE |
| Self-Service Knowledge Base |
Yes |
| Vizrt Community Forums |
Yes |
| 3RD LINE TECHNICAL |
| Availability |
8*5 |
| PROACTIVE SUPPORT |
| Live System DevOps (Flowics subscription) |
Yes |
| * Support case handling might be limited for software running on non-certified hardware |