SUPPORT CONTACT POINT |
Webform |
Yes |
Vizrt Community Portal |
Yes |
SUPPORT CONTACT |
24/7 Portal |
Yes* |
24/7 Live Chat |
Yes* |
SUPPORT COMMITMENTS |
Response Time (Crtical) |
<4 Hours* |
Response Time (High) |
<8 Hours* |
Response Time (Normal) |
<24 Hours* |
SUPPORT & MAINTENANCE |
Licensing & Software Updates |
Yes |
Viz University |
Yes |
Remote System Support |
Yes |
Submit Feature Ideas |
Yes |
GLOBAL SUPPORT KNOWLEDGE |
Self-Service Knowledge Base |
Yes |
Vizrt Community Forums |
Yes |
3RD LINE TECHNICAL |
Availability |
8*5 |
PROACTIVE SUPPORT |
Live System DevOps (Flowics subscription) |
Yes |
* Support case handling might be limited for software running on non-certified hardware |