SUPPORT SERVICES
SUPPORT CONTACT POINT
Webform Yes
Vizrt Community Portal Yes
SUPPORT CONTACT
24/7 Portal Yes*
24/7 Live Chat Yes*
SUPPORT COMMITMENTS
Response Time (Crtical) <4 Hours*
Response Time (High) <8 Hours*
Response Time (Normal) <24 Hours*
SUPPORT & MAINTENANCE
Licensing & Software Updates Yes
Viz University Yes
Remote System Support Yes
Submit Feature Ideas Yes
GLOBAL SUPPORT KNOWLEDGE
Self-Service Knowledge Base Yes
Vizrt Community Forums Yes
3RD LINE TECHNICAL
Availability 8*5
PROACTIVE SUPPORT
Live System DevOps (Flowics subscription) Yes
* Support case handling might be limited for software running on non-certified hardware